E-Commerce
& Marketplace Platforms
Where You're Exposed
E-commerce sellers and marketplace operators face four distinct exposure surfaces.
Each one shows up before the brand has a legal stack ready to handle it.
LAUNCHING A NEW BRAND OR SKU
- Marketplaces gate enforcement features behind a real trademark.
- Amazon Brand Registry needs a pending or issued mark.
- Without one, hijackers and copycats run on your listings.
- A clearance miss now becomes a forced rebrand later.
FIGHTING HIJACKERS AND COUNTERFEITS
- Hijackers attach to your listing and undercut your price.
- Knockoffs drive fake reviews you cannot recover from.
- Platform takedown forms move slowly when proof is thin.
- A registered mark plus a real demand letter moves faster.
RECEIVING AN IP COMPLAINT
- One IP complaint can freeze your entire seller account.
- Three complaints can stack into permanent account deactivation.
- Generic Plans of Action get rejected on first read.
- False claims still hit you before the platform investigates.
EXPANDING ACROSS PLATFORMS OR BORDERS
- Each new marketplace re-checks your trademark from scratch.
- TikTok Shop and Walmart now demand registered marks too.
- A US privacy policy will not cover Quebec or the EU. One international filing can cover many countries at once.
A removed listing is not the worst outcome.The worst outcome is the seller account that gets permanently deactivated, with inventory frozen at the warehouse and payouts withheld.
What You Actually Need
Trademark Foundation for Marketplaces
Marketplaces gate enforcement tools behind a real trademark. Federal clearance search, attorney-drafted USPTO filing in the right Nice classes, prosecution through certificate. Brand Registry credentials and a maintenance brief in the file. The asset that unlocks Amazon, Etsy, TikTok Shop, and Walmart together.
Counterfeit and Hijacker Defense
Continuous watch across USPTO, marketplaces, domains, and social handles. Strategic cease-and-desist letters that move infringers, with parallel takedowns through Amazon Brand Registry, eBay VeRO, Etsy IP, Shopify DMCA, TikTok IPPC, and Meta. The infrastructure that turns a hijacked listing into a removed one.
Account Reinstatement Playbook
Suspensions arrive without warning and the appeal path is one-shot. Root-cause analysis, a Plan of Action drafted on attorney letterhead, and direct liaison with the platform's legal team via agent for service. When the complaint comes from a competitor, a demand-response that handles the actual claim alongside the appeal.
Storefront and Privacy Coverage
A direct-to-consumer storefront is its own legal surface. Terms of Service, Privacy Policy, cookie notice, and Acceptable Use Policy drafted to satisfy California, Quebec, federal Canada, and EU privacy regimes in one engagement. Vendor DPAs for the analytics, fulfillment, payment, and email tools sitting behind the cart.
How We Work Together
Free 10-minute discovery call.
We figure out whether SGL can solve your issue and whether we're the right fit.
No charge, no obligation.
Book a discovery callPaid strategy consult — 30 or 60 minutes.
Substantive legal advice scoped to your situation.
The fee credits toward your engagement if you hire us.
Book a strategy consultFlat fees. No surprises.
Every engagement scoped up front. No hourly billing. Direct attorney access.
Admitted in California, Ontario, and Quebec — the attorney on intake is the attorney at close.
Where to Start
Trademark Registration
Federal USPTO trademark filing in the right Nice classes, with the certificate and Brand Registry credentials that unlock marketplace enforcement.
ExploreTrademark Search & Clearance
Pre-launch USPTO, state, common-law, domain, and social-handle search with a written clearance opinion before you build the brand.
ExploreTrademark Enforcement & Cease-and-Desist
Strategic cease-and-desist letters and parallel takedowns through Amazon Brand Registry, eBay VeRO, Etsy IP, Shopify DMCA, TikTok IPPC, and Meta.
ExplorePlatform Account Reinstatement & Appeals
Root-cause analysis, attorney-letterhead Plan of Action, and direct liaison with the platform's legal team when your account or ASIN goes down.
ExploreTrademark Monitoring & Watch
Continuous attorney-led watch across USPTO, state, common-law, domains, social handles, and marketplace counterfeit listings, with attorney review on every flag.
ExploreTerms of Service & Privacy Policy
Storefront Terms, Privacy Policy, cookie notice, and Acceptable Use Policy drafted to satisfy California, Quebec, Canadian, and EU privacy regimes in one engagement.
Explore
Common Questions
Do I need a registered trademark to sell on Amazon?
No, but Amazon Brand Registry, TikTok Shop, Walmart Marketplace, and most counterfeit-removal tools require either a pending or registered trademark to enroll your brand. Selling without one is allowed; defending what you sell is much harder. A pending USPTO application now satisfies Amazon Brand Registry for most categories. Pair the filing with marketplace enrollment so the protections engage as soon as the application is on file.
Book a free discovery callHow does Amazon Brand Registry actually protect my brand?
Brand Registry gives you reporting tools, automated counterfeit detection, and proprietary product-listing controls inside Seller Central. The reporting form moves trademark and counterfeit complaints faster than the public takedown form. It does not replace a real cease-and-desist when an infringer ignores the platform process. Project Zero adds self-service takedown authority for brands that meet Amazon's invitation criteria, sitting on top of Brand Registry rather than replacing it.
Book a free discovery callA competitor hijacked my Amazon listing. What do I do?
Capture evidence first: screenshot the hijacker's offer, archive the detail page, and order a test buy through a clean account. File the takedown through Amazon's IP reporting form with your registered or pending mark. Send a cease-and-desist directly to the hijacker, since the platform form alone rarely stops repeat infringers. If counterfeits are involved, Section 32 of the Lanham Act puts treble damages and statutory damages of up to $2 million per counterfeit mark on the table.
Book a free discovery callAmazon suspended my account for an IP complaint. Can I still get reinstated?
Yes, but the first appeal is the one that matters. Amazon's Plan of Action must identify the root cause specifically, document the corrective actions you have already taken, and lay out the preventive system that stops recurrence. Generic templates get rejected on first read. Three or more validated IP complaints can trigger repeat-infringer review and permanent deactivation, so the response strategy is built around the full complaint history, not just the latest one.
Book a free discovery callWhat if a trademark complaint against my Etsy shop is false?
Etsy has no formal counter-notice path for trademark claims, unlike copyright. The fastest move is a written response to the reporting party demanding retraction, with a record of every fact that defeats the claim. If the complaint is filed in bad faith, Section 43 of the Lanham Act and state unfair-competition statutes both create exposure for the false reporter. Document everything before responding; bad-faith reports are easier to prove with a paper trail.
Book a free discovery callCan I resell branded products I bought wholesale on Amazon?
Often yes under the first sale doctrine, provided the products are genuine, came from an authorized source, and you can document the chain of custody. Brands can still file IP complaints, and Amazon will suspend listings until you produce supplier invoices that meet their standard. Marketplace receipts (eBay, Goodwill, garage sales) almost never qualify. The defensible position is established relationships with authorized distributors plus paper records on every SKU.
Book a free discovery callHow is TikTok Shop's trademark requirement different from Amazon's?
TikTok Shop now requires a registered trademark certificate for brand authorization, and pending applications do not satisfy the gate the way they do on Amazon. The Intellectual Property Protection Center (IPPC) is TikTok's equivalent of Brand Registry, and enrollment also requires a registered mark. Sellers planning a TikTok Shop launch should file well in advance because TikTok is stricter than Amazon on the proof of ownership it will accept.
Book a free discovery callWhat goes in a Shopify or direct-to-consumer store's Privacy Policy and Terms?
A defensible storefront stack includes a Privacy Policy that satisfies California's CCPA and CPRA, Quebec's Law 25, Canada's PIPEDA, and the GDPR if EU traffic is in scope. Terms of Service set the order, refund, dispute, and IP terms. A cookie notice with consent capture is now required by every California-style law, not optional. An Acceptable Use Policy carves out deepfakes, defamation, illegal goods, and biometric uses, which closes the gap that template generators leave open.
Book a free discovery callHow do I expand my Amazon brand to other countries?
The Madrid System lets a US trademark owner file once and designate up to 132 member countries through WIPO, certified by the USPTO. The basic mark must already be filed or registered in the United States. The dependency period is five years; if the US application gets refused or attacked in that window, the international designations fall with it. For multi-country sellers, this is usually cheaper than filing nationally in each jurisdiction.
Book a free discovery callCan I use the manufacturer's product photos in my Amazon listing?
Not without permission. Manufacturer photos are copyrighted by the manufacturer or photographer, and a reseller right to sell does not include a license to use the marketing assets. Many copyright suspensions on Amazon and Etsy come from this exact issue. The defensible move is original product photography, or a written license from the manufacturer that names the channels where the images can be used. The DMCA's §512 takedown framework is what manufacturers use to enforce.
Book a free discovery callI'm running an e-commerce store and a SaaS app behind it. Which page handles each side?
The e-commerce side (Amazon, Etsy, Shopify storefront, marketplace seller accounts) sits with this page. The SaaS side (a subscription product, an API, an internal app powering the storefront) maps to SaaS & Subscription Platforms, where MSAs, SLAs, DPAs, and enterprise procurement contracts are the work. If the storefront is the product (a SaaS-priced design tool, a creator-marketplace platform), the SaaS page is the better fit. If the storefront is the channel for selling physical goods, this page is.
Book a free discovery callDoes Amazon Project Zero replace Brand Registry?
No, Project Zero is built on top of Brand Registry, not in place of it. Eligibility requires existing Brand Registry enrollment, a track record of accepted infringement reports, and an invitation. Once enrolled, Project Zero gives the brand owner self-service authority to remove counterfeit listings without going through the standard takedown queue. Amazon's automated counterfeit-detection layer also engages once Project Zero is active, which is the highest tier of in-platform protection a seller can hold.
Book a free discovery call